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Return Policy
Last updated: August 2026
Our Commitment
At Cavelli Geneva, every piece in our collection is carefully selected and inspected before reaching you. Your satisfaction is our priority.
Eligibility
To be eligible for a refund, items must be unworn, unwashed, and in their original condition with all tags attached. Requests must be made within 30 days of delivery.
How to Initiate a Return
Contact us at contact@cavelligeneva.com within 30 days of receiving your order. Please include your order number, a description of the issue, and a photo of the item.
Our team will review your request and respond within 24 to 48 hours.
Defective or Incorrect Items
If you receive a defective or incorrect item, we will issue a full refund upon photo proof — no physical return required. Please contact us within 48 hours of delivery.
Returns from Switzerland
A physical return may be requested in certain cases. Once approved, you will receive instructions on how and where to send your item. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Returns from Europe and International
For customers outside Switzerland, refunds are issued upon photo proof of the issue. No physical return is required.
Refunds
Once approved, refunds are processed within 5 to 7 business days to your original payment method. Processing times may vary depending on your bank or payment provider.
Non-Eligible Items
The following items cannot be returned or refunded:
- Items that have been worn or washed
- Items without original tags
- Items returned after the 30-day window
- Sale items
Contact
For any questions regarding your return, please contact us at contact@cavelligeneva.com
Cavelli Geneva — Geneva, Switzerland